Browser doesn’t open
Problem: Login page doesn’t appear when launching SoloEnt. Solutions:- Check if browser window opened in background (check taskbar/dock)
- Look for login URL in SoloEnt window and copy manually
- Set your default browser if none configured
- Restart SoloEnt and try again
Authentication fails
Problem: Cannot complete login process or credentials rejected. Solutions:- Verify your Google or Microsoft account credentials
- Try the other login method (switch between Google and Microsoft)
- Check your internet connection
- Disable VPN temporarily during login
- Clear browser cache and cookies
- Try a different browser
Can’t return to app
Problem: After successful login, cannot get back to SoloEnt. Solutions:- Ensure SoloEnt is still running in background
- Allow browser to open external applications in browser settings
- Manually switch to SoloEnt from taskbar/dock
- Restart SoloEnt and complete login again
Login page loops
Problem: Keeps redirecting to login page repeatedly. Solutions:- Clear browser cookies for soloent.ai
- Try incognito/private browsing mode
- Check system date and time are correct
- Contact support if issue persists
Back to Login Guide
Return to the main login instructions